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Deploying Your Assistant on WhatsApp

In this guide, you’ll learn how to deploy your AI chat assistant on a WhatsApp number to automatically respond to incoming user queries, including text messages and voice notes. This integration allows your assistant to handle inbound conversations seamlessly.

⚠ Limitations:
WhatsApp integration currently supports inbound messages only—your assistant cannot initiate outbound conversations as the first message due to WhatsApp’s policy.

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🧩 Prerequisite

1: Set Up WhatsApp Business on Meta Developer Account

Before deploying your assistant, you must first set up WhatsApp Business on your Meta Developer Account. This includes:

  • Creating a Meta App
  • Verifying your phone number
  • Obtaining access tokens

🔗 Follow this guide to complete your WhatsApp Business setup →

Once completed, return to Insighto to deploy your assistant.

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🚀 Create WhatsApp Widget

2: Click on Widgets from the Left Panel

In the Assistants section on the left panel, click Widgets. This opens the widget setup page for deploying your AI assistant.

🔔 Note:
Ensure you’ve already created an AI assistant before proceeding. If not, follow the assistant creation guide first.

3: Create a New Widget

Click on Create New Widget to start the setup process.

4: Select WhatsApp as the Provider Type

In the setup screen:

  • Set Provider Type to WhatsApp
  • Click Next to proceed

5: Select Widget Type, Name, and Describe Your Widget

Fill in the widget details:

  • Widget Type: Choose appropriate type
  • Name: e.g., Customer Support Chat
  • Description: e.g., Handles customer support inquiries via WhatsApp

Click Next when done.

6: Select Your Chat Assistant

Choose the assistant you created earlier from the dropdown list.

7: Enter WhatsApp Business Credentials & Finish

Fill in the following details obtained during your WhatsApp Business setup:

  • Phone Number ID
  • WhatsApp Business Account ID
  • WhatsApp Access Token
  • Facebook App Secret Key

Click Finish to complete the integration.

✅ Note:
Ensure all values are accurate—incorrect or missing details may prevent the assistant from functioning on WhatsApp.