In this guide, you’ll learn how to set up the Telegram tool on Insighto and deploy your AI-powered chat assistant to a Telegram bot, enabling it to respond to user messages in real time. This integration allows your assistant to handle text-based queries from Telegram users just like any other messaging platform.

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Telegram Tool Setup

  1. Select Tools & Integration from the Sidebar
Go to Tools & Integration
  1. Click Set Up Next to Telegram Tool
In the Tools & Integration section, locate Telegram from the list of available tools. Click the Set Up button. Click Set Up Next to Telegram Tool Click Set Up Next to Telegram Tool
  1. Click on Start new
Click the Start New button to initiate the configuration Click on Start new
  1. Enter Tool Name and Telegram Bot Token
In this step, you need to:
  • Give your Telegram tool integration a name
  • Paste your Telegram Bot API token
This token is required to connect your Telegram bot with Insighto.
🔑 How to Get Your Telegram Bot Token
Open the Telegram app on your device. Search for BotFather (@BotFather) and start a conversation. Use the command /newbot to create a new bot. Follow the prompts:
  • Enter a name for your bot.
  • Enter a username (must end with “bot”—e.g., MyShopBot).
Once done, BotFather will generate a unique API token for your bot. Copy the token—it will be used in this step. Paste the token into the Access Token field in Insighto, then click Create to continue.
Enter Tool Name and Token
  1. Finalize Setup by Clicking Save
On the next page, you may see a message that says “Nothing to set up here” — this is expected. The tool doesn’t require additional configuration at this stage because it serves as a simple integration point.
💡 Why This Happens:
Telegram tool is used solely to link your telegram bot with Insighto. The actual deployment of your AI chat assistant will be handled separately via Widget during the agent setup process.
To complete the integration, simply click Save. Click Save

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Create Telegram Widget

  1. Click on Widgets from the Left Panel
In the Assistants section on the left panel, click Widgets. This opens the widget setup page for deploying your AI assistant.
🔔 Note:
Ensure you’ve already created an AI assistant before proceeding. If not, follow the assistant creation guide first.
Go to Widgets
  1. Create a New Widget
Click on Create New Widget to start the setup process. Create New Widget
  1. Select Telegram as the Provider Type
In the setup screen:
  • Set Provider Type to Telegram
  • Click Next to proceed
Select Telegram as Provider
  1. Select Widget Type, Name, and Describe Your Widget
Fill in the widget details:
  • Widget Type: Choose appropriate type
  • Name: e.g., Customer Support Chat
  • Description: e.g., Handles customer support inquiries via Telegram
Click Next when done. Widget Details
  1. Select Your Chat Assistant
Choose the assistant you created earlier from the dropdown list. Select Assistant
  1. Select Telegram configuration and Click Finish
Select the Telegram tool configuration from the dropdown list Select Telegram Config and Finish