This guide will walk you through how to set up the SMS Tool in Insighto and connect it to your AI assistant. Once configured, your assistant will be able to send SMS messages during an ongoing chat or call conversation, allowing for seamless communication beyond the immediate session.

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⚙ SMS Tool Setup

  1. Go to Tools & Integration
From the left-hand sidebar of your Insighto dashboard, click on Tools & Integration.
  1. Locate the Twilio SMS Tool and Click Set Up
  1. Click on Start New
After clicking Set Up, a popup window will appear. Click the Start New button to begin creating a new configuration for the Twilio SMS Tool. 📌 Before You Proceed
To complete the SMS Tool setup, you’ll need to provide the following details:
  • Name for the configuration
  • Auth SID
  • Auth Token
🔑 The Auth SID and Auth Token can be obtained from your Twilio account. 👉 For step-by-step instructions on how to find these credentials, please refer to this guide:
How to Get Your Twilio Auth SID and Token
  1. Enter Details and Click Create
In the setup popup, fill in the required fields:
  • Name: Give your SMS tool configuration a recognizable name.
  • Auth SID and Auth Token: Paste the credentials from your Twilio account.
Once all details are entered, click the Create button.
  1. Enable the “Send a SMS” Function and Click Save
In the configuration screen, toggle on the SMS function.
This allows your assistant to send SMS during ongoing conversations.
  1. Select a Number and Click Finish
Select a phone number from your Twilio account and click Finish.
⚠ Note:
If no numbers appear, check your Twilio Auth SID and Auth Token for errors.
🎉 Congratulations!
Your Twilio SMS Tool is now ready to use.

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🤖 Connect with Assistant

  1. Go to Assistants from Left Panel
In the left panel, click on Assistants.
  1. Edit any existing Assistant
Find the assistant you want to connect. Click the three-dot menu and choose Edit Assistant.
  1. Click on Connect Tools
Inside the assistant editor, go to the Tools tab and click Connect Tools.
  1. Select Tool Type and Configuration
In the popup:
  • Select Tool Type: Twilio SMS Tool
  • Choose the configuration you created earlier
  1. Confirm the Tool Connection and Save Changes
Close the popup and click Save in the assistant editor. ✅ Your tool is now linked to the assistant.

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🚀 How to Trigger this Tool

  1. Trigger the SMS Tool
During a conversation, use a prompt like:
Instruction Example:
Ask for their mobile number with the prefix +1. If it’s the same number they are calling from, request confirmation. Use the available tool to send an SMS:
"Your Message Here."