In this guide, you’ll learn how to customize the appearance of your chatbot widget—whether you’re using the legacy version or the modern version. We’ll walk you through where and how to update design elements like colors, themes, and layout to better align with your brand’s identity and provide a seamless user experience.

From selecting the perfect color palette to refining the visual feel of your assistant, this module ensures your chatbot not only communicates effectively but also looks and feels like a natural part of your website.

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📍 Where to Customize Your Chat Widget

1: Go to the Widgets Section

From the left-hand panel of your Insighto dashboard, click on Widgets.

2: Confirm Widget Type and Access Options

In the widget list, look for the widget you want to customize. Make sure the:

  • Widget Type is set to Chat Widget
  • Provider Type displays the Insighto logo

Click the three dots (⋮) under the Operations column to open a menu with available actions.

📝 Note: Customization options are only available for Insighto chat widgets. Widgets connected to other platforms may have different settings.

3: Select Customize Widget from the Menu

Click the three dots under the Operations column. From the menu that appears, select Customize Widget.

This opens the customization panel where you can adjust the visual appearance and behavior of your widget.

4: Customize Your Widget – Legacy Version

Both Legacy and Modern versions offer the same customization options, including:

  • Editing welcome text, placeholder, and chatbot name
  • Choosing a color scheme
  • Adding icebreaker messages
  • Enabling/disabling features like typing indicator, restart, and more

5: Customize Your Widget – Modern Version

For the Modern version, click on the Modern tab in the interface to switch to the updated layout editor.

6: Save Your Changes and Return to Widget Section

After finishing your customizations, click Update to save your changes.

Then, click Back to return to the main Widgets section.

✅ Note: Your changes will be applied immediately and reflected across all live deployments where this widget is used.