SIP

SIP lets you bring your own carrier or PBX into Insighto. Instead of Insighto provisioning the numbers, you route SIP signaling from your existing trunk to Insighto's managed SIP gateway, and the assistant answers the call. This is the path for enterprise voice rooms, contact center handoff, and customers with strict carrier-of-record requirements.

SIP is gated by the sip_enabled plan feature. Talk to your account manager if it isn't on your plan.

When to pick SIP

• You have an enterprise PBX or trunk and want to keep your carrier of record.
• Contact center integration — route calls from your CCaaS platform to the AI agent.
• Compliance / regulatory reasons require traffic on your own SIP path.

How it works

SIP signaling target

Point your trunk at Insighto's managed SIP gateway:

• Signaling IP: 54.236.168.131
• URI pattern: sip:+<E164-phone>@sip.insighto.ai

For an inbound number +15551234567 mapped to a SIP phone widget, your trunk dials sip:+15551234567@sip.insighto.ai.

Create a SIP phone widget

1. Open Build → Widgets → Add widget → Phone.
2. Pick SIP as the channel.
3. Enter the phone number you'll be routing in.
4. Link your assistant.
5. Save.

Insighto now knows to expect SIP INVITEs for that number and routes them to your assistant.

What you do on your trunk

On your SIP trunk / PBX side, configure outbound dial-peer to route the relevant numbers (or DIDs) toward 54.236.168.131 over UDP/5060 (or TLS/5061 if your trunk supports it). Allow Insighto's IPs in any outbound ACLs.

Where to next

• Phone widget — pick the SIP channel.
• Twilio / Plivo / Telnyx — if you want Insighto to provision numbers for you instead.
• Conversations — every SIP call lands here with transcript + recording.