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Telegram widget

Telegram is the channel of choice for crypto, fintech, gaming, and developer communities. This widget connects a Telegram bot to your assistant — users DM the bot, the assistant answers. No coding, no server to run.

What you can do with it​

  • Community FAQ bot (crypto / web3) — A token project runs a 50k-member Telegram group. The bot lives alongside human moderators, instantly answering "when does staking unlock?", "where's the audit report?", "how do I bridge?" — the same five questions that drain mod time.
  • Fintech / crypto support — A neobank offers premium support over Telegram. The assistant handles tier-1 (card declined, transaction missing, KYC status) and escalates to a human agent on detection of complaint or fraud keywords.
  • Developer-tool support (SaaS / dev tools) — An open-source SaaS runs a Telegram support bot for its self-hosted users. The assistant has the docs indexed and gives accurate answers with citations.

How it works​

Create the bot in Telegram​

  1. Open Telegram and DM @BotFather.
  2. Run /newbot, pick a display name and a username (must end in bot).
  3. BotFather replies with your bot token — copy it.

Create the widget​

  1. Open Build → Widgets → Add widget → Telegram.
  2. Paste the bot token.
  3. Link your assistant.
  4. Save.

Insighto auto-registers the webhook with Telegram. Nothing else to wire up.

Things to know about Telegram bots​

  • Bots can't cold-DM users. A user must message the bot first (or join a group with the bot in it). This rules out outbound campaigns over Telegram.
  • Group chats — add the bot to a group, give it admin if you want it to read all messages. By default, Telegram bots only see messages that mention them or replies to their messages in groups (privacy mode).
  • No 24-hour window. Once a user starts a conversation, you can reply any time. They can /stop the bot to opt out.

Where to next​