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Analytics

The agency analytics page rolls up usage across every subaccount under your agency. It's the page you check on Monday morning to see how the week is shaping up — and the page you screenshot when a customer wants to discuss their utilization.

Read-only. There are no actions on this page; it's purely a view of what's happening.

What's actually on the page​

Three sections, in this order:

Section 1 — Overview cards​

Four tiles across the top:

  • Text queries — total chat-style messages handled across subaccounts in range.
  • Voice minutes — total voice minutes consumed.
  • Voice credits — total voice credit spend.
  • Active subaccounts — how many subaccounts had any activity in range.

Section 2 — Usage trend​

A time series of the metrics above, with a daily / monthly toggle so you can zoom in on a noisy week or zoom out on a quarter.

Section 3 — Subaccount usage breakdown​

A table of every active subaccount with their share of text queries and voice minutes. Sortable. Use it to spot:

  • Heavy users near plan limits (call them and upsell).
  • New subaccounts that haven't activated (call them and onboard).
  • Quiet customers who might churn (call them and save).

What's not on this page​

To set expectations clearly:

  • No revenue or MRR numbers — billing analytics are separate.
  • No wallet balance summary — top-up history isn't here.
  • No churn analytics — no leavers-vs-joiners over time.
  • No plan-distribution chart — there's no "how many subaccounts on which plan" view.

If you need any of that, it's on the Rebilling page or via the subaccount export.

Where to next​